Prices, comparisons & how it works · 2026-09-21 · 8-minute read
LondonLimo.net's cancellation policy is a four-step scale measured from the booked pickup time: a cancellation more than 72 hours before is free; within 72 hours it is 10 percent of the fare; within 48 hours it is 50 percent; and within 24 hours, or a no-show, it is the full fare. A change of time, address, class or passenger's name more than 72 hours before costs nothing and inside it is a call to the desk, which rebooks where the roster allows; a flight cancelled by the airline or a highway closed by the OPP is not charged when the desk is told; the partner fleet's stretch, bus and coach carry longer terms stated on the quote with the deposit; and a corporate account and an hourly booking follow the same scale. The terms page has the policy as written and this article explains each step, the exceptions and the reasoning, plainly.
The scale, in a table
| When you cancel | What is charged | Why |
|---|---|---|
| More than 72 hours before the pickup | Nothing | The chauffeur and the vehicle are rebooked without loss |
| Within 72 hours | 10 percent of the fare | The roster is set and the slot is likely to go unsold |
| Within 48 hours | 50 percent of the fare | The chauffeur has been rostered and other bookings declined |
| Within 24 hours, or a no-show | The full fare | The chauffeur and the vehicle are committed and cannot be resold |
| A change more than 72 hours before | Nothing | The same |
| A change within 72 hours | A call to the desk; rebooked where the roster allows | The desk tries; a change the roster cannot take is a cancellation |
| The airline cancels the flight | Nothing, when the desk is told | The desk tracks the flight and often knows first |
| The OPP closes the highway | Nothing | Nobody drives a closed road |
| The partner fleet's stretch, bus or coach | The quote's terms, with the deposit | A Saturday's stretch cannot be resold at a week's notice |
The terms page has the policy as written; the FAQ has the questions.
The pickup time, in detail
The scale is measured from the booked pickup time on the confirmation - not the flight's departure, not the event's start - so a 4 a.m. Tuesday pickup's 24-hour line is 4 a.m. Monday and its 72-hour line is 4 a.m. Saturday; the how to book article has the confirmation's contents.
A change against a cancellation, in detail
A change keeps the booking and moves its time, its address, its class or its passenger's name; more than 72 hours before it is free and inside it the desk rebooks where the roster allows and says when it cannot; a cancellation ends the booking and the scale applies; the FAQ has the questions.
The airline's cancellation, in detail
A flight cancelled by the airline is a run the desk usually knows about before the passenger does, because the flight is tracked from its departure; the pickup is cancelled without charge when the desk is told, and rebooked for the new flight; the Pearson meet article has the tracking and the red-eye article the late arrival that is delayed rather than cancelled.
The weather, in detail
A highway closed by the OPP is a run that does not happen and is not charged; a squall that slows the road is a run that happens earlier on winter tires; the desk decides on the Ontario 511 cameras the evening before and the morning of and says so; the winter article has the rules.
The partner fleet's terms, in detail
A wedding's stretch booked for a June Saturday, a prom's bus for a May one and a coach for a September tour are committed months ahead and cannot be resold at a week's notice, so the partner fleet's terms are longer - a deposit of a third at booking, the balance before the date, and a cancellation scale on the quote that runs to weeks rather than days; the desk states them before the deposit and the wedding costs article has the wedding's.
The hourly booking and the corporate account
An hourly day cancelled inside the scale is charged on the minimum's fare; a corporate account's cancellations follow the same scale and appear on the monthly invoice with the reason; the corporate accounts article has the account's rule.
The no-show, in detail
The chauffeur at the door at the booked time, the passenger called at the booked time and again at fifteen minutes, the desk's call, and the no-show recorded at thirty minutes for an address and after the free window at an airport; the full fare is charged, and a passenger who calls at twenty minutes is a late departure rather than a no-show; the airport pickup guide has the airport's window.
The refund, in detail
A card charged in advance for a partner fleet's deposit is refunded on the quote's terms; a fixed fare charged after the run has nothing to refund; a corporate account's credit appears on the next invoice; and a dispute is answered by the desk within a working day; the contact page has the desk.
Three cancellations, as they went
A Pearson run cancelled four days ahead. Nothing charged; the passenger rebooked for the following week.
A Knights night cancelled at noon for a 6:30 pickup. The full fare; the chauffeur had been rostered and the Friday's other bookings declined; the desk explained the scale and the passenger understood.
A flight cancelled by the airline at 3 a.m. for a 4 a.m. pickup. The desk saw the cancellation on the tracker at 2:50, texted the passenger, cancelled the run without charge and rebooked for the 11 a.m. flight.
Booking it
The scale is on every confirmation from the reservation engine and the desk; the terms page has the policy as written and the partner fleet's terms are on the quote.
Three questions the desk is asked about cancellations
Is a change of time inside 24 hours a cancellation? A change the roster can take is a change and free; a change it cannot take is a cancellation and the scale applies; the desk says which on the call.
What if I cancel because of my own illness? The scale applies, and the desk applies it with judgement for a passenger it knows; a hospital's cancellation of a clinic is treated as the airline's cancellation of a flight.
Is the deposit refundable? On the partner fleet's terms on the quote - usually in full beyond the quote's first line and in part inside it; the FAQ has the rest.
The 72-hour line, in detail
Free, because the chauffeur and the vehicle are rostered from the bookings three days out and a slot released with three days' notice is filled; a change at 72 hours is the same; the how to book article has the confirmation the line is measured from.
The 10 percent line, in detail
Within 72 hours the roster is set, the chauffeur's shift is planned around the slot and other bookings have been declined; 10 percent covers the desk's cost of the slot going unsold, and a change the roster can take is free even here.
The 50 percent line, in detail
Within 48 hours the chauffeur has been rostered and told, the vehicle has been assigned and the day's other bookings have been fitted around the slot; half the fare covers the chauffeur's committed time.
The full-fare line, in detail
Within 24 hours the chauffeur and the vehicle are committed and the slot cannot be resold at any price; a no-show is the same, and the chauffeurs page has the chauffeur's side of the wait at the door.
The airline and the OPP, in detail
The flight cancelled by the airline is a run the desk sees on the tracker and cancels without charge when told; the highway closed by the OPP is a run that does not happen and is not charged; the winter tires article has the closure's morning and the Ontario 511 site the closures.
The partner fleet's terms, in detail
A deposit of a third at booking, the balance thirty days before, and a scale on the quote that runs to weeks - a wedding's stretch cancelled a month out keeps the deposit, a week out the balance; the desk states it before the deposit and the wedding costs article has the wedding's.
The corporate account and the hourly booking, in detail
The account's cancellations on the invoice with the reason and the scale applied; the hourly booking's cancellation charged on the minimum's fare; the standing booking's flight moved by the airline treated as the airline's cancellation; the corporate accounts article has the account.
The no-show, in more detail
The chauffeur at the door at the time, the call at the time and at fifteen minutes, the desk's call to the second number, the thirty minutes at an address, the free window plus the desk's judgement at the airport, and the record; a passenger who calls late departs late, and a passenger who does not answer is a no-show; the airport pickup guide has the window.
Booking checklist for a change or a cancellation
The confirmation's number; the new time or the cancellation; the reason if it is the airline's or the OPP's; the reply to the confirmation or the call. Four lines to the desk and the new confirmation or the scale's line comes back the same hour.
The honest summary
Free at 72 hours, 10 percent inside it, 50 inside 48 and the fare inside 24 or for a no-show, with the airline's and the OPP's cancellations free and the partner fleet's terms on the quote; the terms page has the policy as written.
A worked example: the change the roster could take
A Sunningdale passenger's Pearson pickup at 4 a.m. on a Thursday moved to 6 a.m. when the airline changed the flight on the Wednesday afternoon - inside 24 hours; the passenger called the desk, the dispatcher moved the chauffeur's start and the run without charge because the roster could take it, and the new confirmation arrived in ten minutes; a passenger who had cancelled outright would have paid the full fare, and the desk explained the difference; the Pearson article has the run and the FAQ the question.
The desk's rule of thumb
Measure from the pickup time; change rather than cancel when the roster can take it; tell the desk when the airline or the OPP cancels; read the partner fleet's terms before the deposit; and call - the desk applies the scale with judgement for a passenger it knows. The terms page has the policy.
Booking it, in one line
The scale is on every confirmation from the reservation engine and the desk, and a change is a reply or a call.
