The LondonLimo.net fleet is organised in eight classes: the business sedan (3 passengers, 3 bags), the luxury sedan (3, 3), the executive SUV (6, 6), the luxury van (6, 6) and the executive Sprinter (14, 14) in our own fleet, and the stretch limousine (8-10, 3), the limo bus and party bus (16-30) and the minicoach and motorcoach (24-56) through our vetted London partner fleet. Every vehicle is black or, for stretches, black or white; unbranded; late-model; detailed before each trip; on winter tires from November to April; and driven by a chauffeur who meets the published standard. The reservation engine shows the classes side by side with the fixed price for your journey; the rates page has the planning ranges.
How to choose a class
Count the people and the bags, then think about the weather and the occasion. One to three people with hand luggage or up to three cases: the business sedan, or the luxury sedan if you want the long-wheelbase cabin or your company's policy names it. Four or more people, or more than three cases, or skis, or hockey bags, or January on the 401: the executive SUV. Five or six with luggage: the luxury van. Seven to fourteen: the Sprinter. An occasion that wants an arrival: the stretch. A group of sixteen to thirty on a night out: the limo bus. A group that should travel together with luggage: the coach. The engine shows the classes side by side, and the desk will tell you honestly which fits.
Capacities, honestly
The capacities printed here are the comfortable maximum with luggage, not the number of seat belts. A business sedan will carry four adults for a short ride across the city; it will not carry four adults and four cases to Pearson, and we will say so. An executive SUV seats six or carries four with a full set of cases; a family of six with luggage for a March-break flight needs the van. A stretch limousine seats ten for a short journey and eight for a long evening, and its trunk takes three cases, which is why an airport group adds an SUV for the bags. Tell us the people and the bags and the chauffeur arrives in a vehicle that fits.
The business sedan
A Cadillac CT5 or XTS, a Lincoln Continental, a Mercedes-Benz E-Class or the equivalent: the workhorse of the fleet and the vehicle most corporate accounts default to. Quiet, black, unbranded, three passengers and three cases, water and chargers in the cabin, Wi-Fi for the Pearson run. It does the airport, the hospital run, the Knights night and the Stratford evening, at the in-city planning figure of $40-70 and the Pearson figure of $295-345.
The luxury sedan
A Mercedes-Benz S-Class, a BMW 7 Series, a Lexus LS or the equivalent: the long-wheelbase cabin, the rear seat that reclines, the quietest ride in the fleet, for the executive whose policy names it, the surgeon on call, the visiting dignitary at Western and the couple's anniversary; the black car service page describes the difference from the business sedan, and the hourly figure is $135-165.
The executive SUV
A Cadillac Escalade, a Lincoln Navigator, a Chevrolet Suburban or a GMC Yukon XL: six passengers and six bags, all-wheel drive, the vehicle the desk dispatches when the forecast calls for it on the 401 and the 402, and the family's choice for the airport with the luggage, the wine tour for six, the hockey tournament and the Grand Bend day with the cooler and the chairs. Pearson at $345-395; hourly at $115-135.
The luxury van
A Mercedes-Benz V-Class, a Chrysler Pacifica Pinnacle or a Toyota Sienna Limited: lounge seating, sliding doors and a flat floor for a small group with luggage, a bridal party in gowns, a family with a stroller and a car seat, a patient with a walker and a companion, and the student's move-in with the boxes. Six passengers and six bags; hourly at $120-140.
The executive Sprinter
A Mercedes-Benz Sprinter executive shuttle or a Ford Transit executive: fourteen seats, fourteen bags, a table and a screen on the executive configuration, for a crew flying together from Pearson, a Western delegation, a conference group at RBC Place, a Detroit game day, a gala table and a company's road show to Toronto. Pearson at $545-645; hourly at $145-175 with a four-hour minimum.
The stretch limousine, through our partner fleet
A Lincoln or Cadillac stretch for eight to ten passengers, black or white, with the bar, the lighting and the arrival that the wedding, the prom, the anniversary and the birthday want; fulfilled through our vetted London partner operators, contracted to the standard, booked and dispatched by our desk, at $150-220 an hour with a four-hour minimum. The stretch's trunk takes three cases, and a wedding party's luggage travels in an SUV.
The limo bus and party bus, through our partner fleet
Sixteen to thirty passengers with perimeter seating, sound, lighting and a bar area, for the bachelor and bachelorette night on Richmond Row, the brewery crawl, the prom convoy, the casino trip and the big birthday; fulfilled through our partner fleet at $190-290 an hour with a four-to-five-hour minimum, with Ontario's rules on alcohol and age applied by every chauffeur.
The minicoach and motorcoach, through our partner fleet
Twenty-four to fifty-six seats with luggage bays and a washroom on the larger coaches, for team travel, campus groups, conference shuttles between the hotels and RBC Place, the Stratford Festival matinee and the Pearson charter for a whole department; quoted per day from the itinerary.
Winter tires, all-wheel drive and the standard
Every vehicle in our fleet is on winter tires from November to April, the SUVs are all-wheel drive, and the desk dispatches the class the forecast calls for on a winter Pearson run; every vehicle is detailed before each booking, checked by the chauffeur at the start of each shift and replaced before the booking if it does not meet the standard. The chauffeurs page publishes the vehicle standard with the rest.
Accessibility and special equipment
Wheelchair-accessible vans with a ramp or a lift are arranged through the partner fleet for passengers who travel in their own chair; car seats and boosters are carried on request for children by age and weight; walkers, folding chairs, oxygen concentrators, skis, golf clubs, hockey bags and bicycles in a bag travel in the class that fits them; and a pet in a carrier travels in any vehicle with notice. Tell the desk at booking.
Three fleet decisions, as the desk made them
A family of five to Pearson, March. Five people, six cases and two carry-ons: the desk moved the booking from the SUV the family chose to the van, at the same price band, because six cases do not fit behind six seats.
A wedding party of nine. A stretch for the couple and the party, an SUV behind it with the luggage and the dresses' bags, and a Sprinter for the guests between the hotel and the venue; three vehicles, one file.
A Detroit game day for twelve. A Sprinter across the bridge with the documents checked, the chauffeur waiting through the game, and home by 1 a.m.; the cross-border page describes the crossing.
Booking it
The reservation engine shows the classes side by side with the fixed price for your addresses and date; groups, partner-fleet vehicles and special equipment are quoted by the desk. The rates page has the planning ranges for each class.
Three questions the desk is asked about vehicles
Can I see the actual car before I book? The class is guaranteed and the model follows the class - a Cadillac, a Lincoln or a Mercedes in the business sedan class, an Escalade, a Navigator, a Suburban or a Yukon XL in the SUV class - and the chauffeur's plate is sent the evening before; the desk will tell you the model when the roster is set. Do you have white cars? The stretch limousines through the partner fleet come in black or white; every other vehicle is black. Can a vehicle be branded or decorated? A wedding's ribbon and flowers, yes, arranged with the desk; a company's branding, no - the vehicles are unbranded so that the passenger is not.
The fleet by occasion
The Pearson run: the business sedan, or the SUV with the luggage and in winter. The executive day: the luxury sedan by the hour. The wedding: the stretch for the couple, the SUV for the bags, the Sprinter or the coach for the guests. The prom: the stretch or the party bus with Ontario's rules applied. The wine tour: the SUV for six or the Sprinter for fourteen. The team: the Sprinter or the coach with the equipment. The hospital: the sedan, the van with a walker, or the accessible van. The concert: the sedan for two, the SUV for six, the party bus for twenty. The services hub has each.
What is in every cabin
Water, chargers for every phone, tissues, a phone mount if a passenger wants to follow the route, an umbrella in the trunk, a first-aid kit, a blanket in winter, a booster or a car seat when booked, and, in the sedans and SUVs on the airport and intercity runs, Wi-Fi. The Sprinter's executive configuration adds a table, a screen and a fridge on request; the stretch and the party bus add the bar area, with Ontario's rules applied.
Booking checklist for a vehicle
The people and the bags, honestly; the date and the route; the occasion; the weather if it is winter; any special equipment - a car seat, a walker, a wheelchair, skis, golf clubs, a pet in a carrier; whether the vehicle should wait; and the account or card. The engine shows the classes that fit with the price, and the desk confirms the partner-fleet vehicles in one email.
Where the vehicles come from, and how they are kept
Our own sedans, SUVs, vans and Sprinters are late-model vehicles bought or leased new, serviced on the manufacturer's schedule by London dealers, detailed by our own staff before each booking and retired at an age and a mileage set in the standard; the partner fleet's stretch limousines, buses and coaches are inspected by the desk before a partner is contracted and at intervals after, with the Ministry of Transportation's commercial vehicle inspection rules as the floor and our standard as the requirement. A vehicle that fails a chauffeur's pre-trip check is replaced before the booking; the passenger is never told afterwards that a car was not right.
Fleet capacity at the peaks
Prom Saturdays in May and June, convocation fortnight, Homecoming, the Western Fair's weekends, Christmas week's airport runs and New Year's Eve are the peaks, and the fleet - ours and the partners' - is finite; the desk takes bookings for the peaks months ahead and holds the partner fleet's stretches and buses against them, so that a prom group booking in March has a vehicle and one booking in May may not. The prom and events pages say when to book.
Car seats, by the rules
Ontario's Highway Traffic Act requires a child under a set weight and height to travel in a car seat or booster, and Transport Canada publishes the standards the seats meet; every seat we carry meets them and is fitted by the chauffeur before the passenger arrives. Tell the desk the child's age and weight at booking and the right seat is in the car - a rear-facing infant seat, a forward-facing seat or a booster - at no charge.
