LondonLimo.net is a chauffeured black car and limousine service based in London, Ontario, serving the city, its hospitals, university, head offices and events, the 190-kilometre run to Toronto Pearson that is the core of its work, the airports of Southwestern Ontario and the border, the destinations from Toronto to Detroit, and - through a directory-vetted network - the international airports of the rest of Canada. It runs on a London desk that answers, a reservation engine that quotes a fixed price before you confirm, a fleet of black sedans, SUVs, vans and Sprinters on winter tires, a vetted London partner fleet for the stretch limousines, party buses and coaches, and a published chauffeur standard that every one of them is contracted to. This page says who we are and how it fits together.
What we do, in one paragraph
We drive people who need to be somewhere at a fixed time in a car that is ready, clean, quiet and driven by someone accountable: the executive to Pearson at 5:30 a.m. in a January squall, the family home from a March-break flight at midnight, the patient from Sarnia to University Hospital and back, the visiting professor met at the terminal with a name board, the couple to the church and the couple's guests to the reception, the prom group with a parent's rules applied, the wine-tour six with the chauffeur waiting outside each winery, the Knights fans home past the rideshare surge, the delegation through the plant gate with the procedures pre-cleared. The services hub lists the fifteen ways we do it, and the rates page says what each costs.
Why London, and why the 401
London is a city of 422,000 two hours from the country's busiest airport, with a small airport of its own, a referral hospital system for two million people, a university and a college with sixty thousand students, head offices, plants, a courthouse, an arena and a festival calendar - and no train or bus that gets any of them to Pearson at a fixed time with the luggage. The London-to-Pearson run is the largest single chauffeured journey in Southwestern Ontario and the reason this company exists; everything else on the site - the hospitals, the campus, the plants, the weddings, the events, the destinations - is the same discipline applied to the city around it. The London hub describes the city as we drive it.
The desk
The London desk takes the calls, the emails and the WhatsApp messages, quotes the itineraries the engine cannot, opens the corporate and household accounts, assigns the chauffeurs, tracks the flights, reads the forecast and the road cameras, moves the returns by text, arranges the partner-fleet vehicles and the network's chauffeurs, and answers a complaint in writing within two working days. It is staffed around the clock for the bookings in progress and in business hours for everything else; the contact page has the details. Its phone number is the one on every page; the person who answers is in London.
The reservation engine
The engine on the book page quotes a fixed price for any two addresses, date and vehicle class in seconds, takes the booking with a card, sends the confirmation, tracks the flight, sends the chauffeur's name, mobile and plate the evening before, and keeps the record; corporate and household accounts book on it with profiles, rules and coding. It is the same engine behind the sibling companies in our network, which is why a booking at Pearson and a booking at Halifax behave the same way.
The fleet and the partner fleet
Our own fleet is the business and luxury sedans, the executive SUVs, the luxury vans and the executive Sprinters - black, unbranded, late-model, detailed before each booking, on winter tires from November - and the fleet page lists them with honest capacities. The stretch limousines, the limo buses and party buses and the coaches are fulfilled through vetted London-area partner operators contracted to our standard, booked and dispatched by our desk, and every page that describes them says so; we would rather tell you which vehicles are whose than pretend to a garage we do not have.
The network beyond Ontario
For the airports beyond Southwestern Ontario - Ottawa, Montreal, Vancouver, Calgary, Edmonton, Winnipeg, Halifax - a London passenger books on our engine and is met by a chauffeur from a network operator vetted through the LimousineWorldwide.Directory, contracted to our written standard and dispatched by our desk; the network page describes how it works and each network airport page says plainly that the chauffeur at the far end is a network operator's.
The standard we publish
The chauffeurs page publishes the licensing, screening, insurance, training, vehicle, conduct and confidentiality standard every chauffeur - ours, the partner fleet's and the network's - is held to, so that a corporate travel policy can cite it, a law firm's supplier file can hold it and a family can read it before the prom. Nothing on it is aspirational; a breach ends a chauffeur's work for us.
Memberships and the network we belong to
LondonLimo.net is a member of the LimousineWorldwide.Directory and the LimousineAssociation.International, whose standards we and every partner and network operator commit to, and it is part of a network of sibling companies - among them BlackCarLimousine.ca, CanadaLimousine.ca, PearsonAirportTransfer.com and BookingWorldwide.net, the online travel agency behind our travel desk - that share the reservation engine, the standard and the desk's procedures. The network page lists them.
The promises on every booking
A fixed price shown before you confirm and charged as shown, with no surge, no meter and no gratuity to add; a chauffeur who meets the published standard, in a vehicle that meets it; flight tracking and waiting on a late flight at no charge; the chauffeur's name, mobile and plate the evening before; a text on arrival and, for a visitor, a text to the host; a cancellation policy that is free more than 72 hours out and stated in full in the terms; and a written answer to any complaint within two working days.
What we will tell you honestly
That a business sedan will not carry four adults and four cases to Pearson. That a stretch limousine's trunk takes three bags. That the 401 in a January squall may mean leaving an hour earlier or, once or twice a winter, not going. That a partner-fleet vehicle is a partner's and a network chauffeur is a network operator's. That the VIA train is cheaper for one person with a backpack and a flexible afternoon. That the rates on this site are planning ranges and the engine's quote is the price. The comparison guide is the longest example.
Prices, and why they are what they are
The rates page publishes planning ranges for the routes, the hourly bookings and the in-city journeys, checked against what the market charges for the same runs; the London to Pearson cost guide breaks down what is inside the fare - the chauffeur's time both ways, the vehicle, the fuel, the insurance, the tolls, the airport fees, the flight tracking and the waiting - so that the number is not a mystery.
The people
The desk's coordinators, the chauffeurs described on the chauffeurs page, the detailers who turn the cars around between bookings, the partners whose limousines and buses we dispatch, and the network operators we have vetted in each city: a small company in London that has chosen to publish its standard, its prices and its limits rather than its adjectives.
Where to go next
The services hub for what we do; the airports hub and the destinations hub for where; the London hub for the city; the rates page for what it costs; the FAQ for the questions; the contact page for the desk; and the book page for a fixed price in seconds.
How a booking moves through the company
A booking arrives on the engine, by phone, by email or by WhatsApp; the desk checks it against the roster and the forecast, assigns the chauffeur, and sends the confirmation; the evening before, the chauffeur's name, mobile and plate go to the passenger; on the day, the chauffeur checks the flight or the event, the road and the vehicle, leaves early, texts on arrival, drives, texts the host if there is one, and closes the booking; the receipt follows, and a corporate booking lands on the month's invoice under its cost centre. A complaint, if there is one, reaches the coordinator the same day. It is a simple chain, and every link is a person in London.
The city we serve, in the chauffeurs' terms
The neighbourhoods from Lambeth to Sunningdale and the drive times between them; the hospitals' entrances; the campus's loops and residences; the plants' gates; the courthouse's loading zone; the venues' doors and the corners the returns leave from; the hotels' porte-cocheres; the attractions a visitor's day touches; and the events that close the streets. The London hub pages are the city as a chauffeur learns it, written down.
Three things we are proud of
That the Pearson run leaves on time in January, because the chauffeurs plan it with the forecast and the cameras and the desk applies rules for leaving early rather than hoping. That a passenger who has never been to London is met at the terminal with a name board and delivered to the right entrance of the right hospital without a question. That the standard, the prices and the limits are on the site in plain words, so that a client's trust is in what they can read rather than in what they are told.
Working with us
Book on the engine, open a corporate or household account with the desk, send the travel desk a brief, or ask a question through the FAQ and the contact page; partner operators and chauffeurs who want to work to the standard can write to the desk as well. The privacy policy says how a booking's details are handled and the terms what each side promises.
What a passenger sees, start to finish
A fixed price on the engine; a confirmation with the pickup time, the address, the vehicle class and the price; the chauffeur's name, mobile and plate the evening before; a text when the chauffeur is at the door or in the arrivals hall with the name board; a clean, quiet black car with water and a charger; a chauffeur who takes the bags and drives smoothly; the destination's right entrance; a receipt with HST shown; and a desk that answers if anything is not as promised. That is the whole product, and every page on this site is a description of one part of it.
The company in numbers
Fifteen services, fifteen airports, sixteen destinations, nine London guides, eight vehicle classes, four guides on what it costs and how it works, one desk and one fixed price on every booking; the services hub, the airports hub and the destinations hub hold the pages, and the rates page the figures.
