Prices, comparisons & how it works · 2026-09-21 · 8-minute read
The best limo service in London, Ontario is the one that answers ten questions in writing before you book: is every vehicle licensed by the City of London and insured commercially; is there a published standard for the chauffeurs; is the fare fixed in writing with the gratuity inside; is the flight tracked and the pickup moved with it; how long is the waiting free; will I have the chauffeur's name and plate the evening before; who answers at 5 a.m.; is the fleet honestly described, including which vehicles are a partner's; what is the cancellation scale; and what does a corporate account report. LondonLimo.net's answers are on the chauffeurs page, the rates page, the fleet page and the terms page, and this article puts them beside the questions so you can hold any company - including this one - to the same test.
The ten questions, and our answers
| The question | What a good answer looks like | LondonLimo.net's answer |
|---|---|---|
| Is every vehicle licensed and commercially insured? | Yes, with the City's licence number and the insurer's name on request | Yes; the chauffeurs page has the standard |
| Is there a published standard for the chauffeurs? | A page that says what the chauffeur does, wears and will not do | The chauffeurs page |
| Is the fare fixed in writing before the day? | A figure on the confirmation, with the gratuity inside or the addition stated | Fixed on the confirmation; the gratuity inside |
| Is the flight tracked and the pickup moved? | Yes, from the departure airport | Yes; the airport pickup guide |
| How long is the waiting free? | Stated in minutes, domestic and international | 60 and 90 minutes at the airports; a window at an address |
| Will I have the chauffeur's name and plate the evening before? | Yes, by text or email | Yes |
| Who answers at 5 a.m.? | A dispatcher, by phone, every day | The desk, every day |
| Is the fleet honestly described? | Which vehicles are the company's and which a partner's | The fleet page says which |
| What is the cancellation scale? | Published, with the wedding's and the bus's terms stated | The terms page: 72, 48 and 24 hours |
| What does a corporate account report? | Monthly invoice by cost centre with the passenger and the run | The corporate page |
A company that answers all ten in writing is one to book; a company that answers six is one to ask again.
The licence and the insurance
The City's vehicle-for-hire by-law licenses the vehicle and the driver with a criminal-record check, a driving abstract, an inspection and commercial insurance that covers paid passengers; a company that cannot show the licence number is not licensed, and the cheap limo article has what an unlicensed car leaves out.
The published standard
What the chauffeur wears, how early the car arrives, what the chauffeur does at the door, in the hall and in the cabin, what is refused, and how a problem is raised and answered; a standard that is written down can be held to, and the chauffeurs page is ours.
The fixed fare, and the gratuity
A figure on the confirmation before the day, with the gratuity inside or the addition stated as a percentage, the tolls and the fees inside or listed, and the stop's and the waiting's rules stated; the rates page has the tables and the etiquette guide the gratuity's rule.
The tracking, the waiting and the name
The flight tracked from its departure airport with the pickup moved, sixty minutes' free waiting after a domestic arrival and ninety after an international one, the board in the hall, and the chauffeur's name, mobile and plate by text the evening before; the airport pickup guide has the whole sequence and the Pearson meet article the halls.
The desk at 5 a.m.
A dispatcher who answers the phone every day at the hours the flights leave, who knows where the car is and can send another; a company whose phone goes to voicemail at 5 a.m. is a company whose car is on its own; the contact page has the desk's hours and the early-morning article the dawn.
The fleet, honestly described
The company's own vehicles and the partner fleet's - the stretch, the bus, the coach - named as such, with the standard applied to both and the desk dispatching both; a company that describes a partner's stretch as its own is one to ask about the insurance; the fleet page says which of ours are whose.
The cancellation scale, and the reviews
A published scale - ours is free beyond 72 hours, 10 percent within 72, 50 within 48 and 100 within 24 or for a no-show - with the wedding's and the bus's longer terms on the quote; and the reviews read for the failures and the recoveries rather than the stars, because every company has a car that broke down and the review says what the desk did next; the cancellation article has the scale.
The corporate account
A monthly invoice by cost centre with the passenger, the run, the date and the fare on each line, a travel manager's login, the guests' meets on the same account and the network's cities on it; the corporate page has ours and the corporate accounts article the travel manager's questions.
Three judgements, as passengers made them
A travel manager, comparing three quotes. Ten questions by email to each; two answered all ten in writing; the account went to the one whose fleet page said which vehicles were a partner's.
A bride, comparing stretches. The published hourly figure against the quote's total with the surcharge and the gratuity; the desk's total was within a few dollars with everything inside and the four-hour minimum stated.
A patient's daughter, comparing hospital runs. The waiting rule and the desk's hours decided it; the return held open by text was the answer she needed.
Booking it
Ask the ten questions of any company, including this one, by email to the desk; the fixed fare is on the reservation engine and the chauffeurs page is the standard to hold us to.
Three questions the desk is asked about judging
Are you the best? The desk's answer is the ten questions in writing and the standard to hold it to; the passenger judges.
What does a bad company look like? A voicemail at 5 a.m., a fare that is not in writing, a gratuity added at the door, a partner's stretch described as its own, and a review that says the car did not come and nothing about what the desk did next.
What do the associations say? The GBTA and the industry's bodies publish duty-of-care standards for corporate ground transportation, and a company that meets them says so; the FAQ has the rest.
The licence and the insurance, in detail
The City of London's vehicle-for-hire licence for the vehicle and the driver, the commercial insurance's limits under the Highway Traffic Act, the criminal-record check, the driving abstract and the inspection, and the licence number given on request; the cheap limo article has what an unlicensed car leaves out.
The standard, in detail
The dark suit, the car fifteen minutes early, the door held, the bags carried, the board in the hall, the cabin's water and chargers, the phone silent, the route chosen for the passenger, the conduct code, what is refused - alcohol for the under-nineteens, the stop not on the booking - and how a complaint is answered within a working day; the chauffeurs page has ours.
The fare in writing, in detail
The confirmation's figure for the address, the date and the class, the gratuity inside, the tolls and the fees inside or listed, the stop's and the waiting's rules stated, HST added and shown; the rates page has the tables and the how much article every figure.
The tracking and the waiting, in detail
The flight tracked from its departure airport by the desk's software, the pickup moved with a delay without a call, sixty minutes' free waiting after a domestic arrival and ninety after an international one, and longer when the desk sees a queue; the airport pickup guide has the sequence.
The name and the desk, in detail
The chauffeur's name, mobile and plate by text the evening before, the desk's dispatcher on the phone every day at the hours the flights leave, and a second car sent when the first cannot come; the contact page has the hours and the early-morning article the dawn.
The fleet and the partners, in detail
The company's own sedans, SUVs, vans and Sprinters, and the partner fleet's stretch, bus and coach named as such with the same standard and the desk's dispatch; the fleet page says which of ours are whose and the limo bus article has the partner's buses.
The scale and the reviews, in detail
Free beyond 72 hours, 10 percent within 72, 50 within 48, 100 within 24 or for a no-show, with the wedding's and the bus's terms on the quote; and the reviews read for the car that broke down and the desk's second car within thirty minutes; the terms page has the scale.
The corporate account, in detail
The monthly invoice by cost centre with the passenger, the run, the date and the fare, the travel manager's login, the guests' meets and the network's seven cities on the same account, and the duty-of-care record of who drove whom; the corporate accounts article has the travel manager's questions.
Booking checklist for judging a company
The ten questions by email; the answers in writing; the licence number; the quote's total; the fleet page's honesty; the reviews' recoveries. Six lines to any company and to the desk, and the chauffeurs page is ours.
The honest summary
The best limo service is the one that answers ten questions in writing and can be held to them; ours are on the chauffeurs, rates, fleet and terms pages, and the reservation engine has the fare.
A worked example: the recovery
A desk sedan's alternator failed on Wellington Road at 5:10 a.m. with a Pearson passenger aboard; the chauffeur called the dispatcher at 5:11, the second car left Masonville at 5:14 and reached the passenger at 5:32, the flight at 8:15 was made with the passenger at Terminal 1 at 7:40, and the fare was waived; the passenger's review said the car broke down and what the desk did next, which is the review the desk asks to be judged by. The chauffeurs page has the standard and the early-morning article the dawn's margin.
The desk's rule of thumb
Ten questions in writing; the licence number; the quote's total; the fleet page's honesty about the partners; the reviews' recoveries; and the standard the company publishes and can be held to. The rates page and the terms page are ours.
Booking it, in one line
Ask the ten questions of any company by email, including the desk; the fixed fare is on the reservation engine and the chauffeurs page is the standard.
